Payment Policy

How Billing Works

Your subscription is billed monthly on the anniversary of your signup date. If you signed up on the 15th, you'll be billed on the 15th of each month. Simple.

I use Stripe for payment processing—it's secure, reliable, and you can manage your payment methods yourself. You'll get email receipts for every charge, and you can access your full billing history anytime.

Payment Methods

I accept all major credit and debit cards through Stripe:

• Visa
• Mastercard
• American Express
• Discover

No checks, no wire transfers, no cryptocurrency. Credit/debit cards only. This keeps things simple for both of us and ensures I can focus on building websites instead of chasing payments.

The 12-Month Commitment

When you sign up, you're committing to 12 months of service. This isn't about locking you in—it's about protecting the significant investment I make in building your custom website before you've paid much of anything.

After your initial 12-month term, your subscription automatically continues month-to-month. You can cancel anytime after that with no penalty.

For full details on cancellation, see our Cancellation Policy.

What Happens If a Payment Fails

Automatic Retry

If your payment fails, Stripe will automatically retry a few times over the next week. You'll get email notifications about the failed payment and retry attempts.

Grace Period

You have 7 days from the first failed payment to update your payment method and get current. During this time, your site stays live and fully functional.

Site Suspension

If payment isn't received within the 7-day grace period, your site will be suspended. It won't be deleted—just taken offline temporarily. Once you update your payment method and pay any outstanding balance (plus a $25 late fee), your site goes right back online.

Extended Non-Payment

If your account remains unpaid for 30+ days:

• Your site remains suspended
• You're still responsible for payments through your commitment period
• Standard cancellation terms apply (see Cancellation Policy)
• Outstanding balances may be sent to collections

Price Changes

Your monthly rate is locked in for your initial 12-month commitment. I won't raise your price during that period, period.

After your initial term, I reserve the right to adjust pricing for new work or significant scope changes. If I ever need to adjust your base rate, you'll get 60 days notice and can choose to cancel if the new rate doesn't work for you.

That said, I'm not in the business of surprise price hikes. My goal is long-term partnerships, not squeezing every dollar out of you.

Invoices & Receipts

You'll receive automatic email receipts for every payment through Stripe. These include:

• Date and amount charged
• Payment method used (last 4 digits)
• Service period covered
• My business information for your records

Need a custom invoice format for your accounting? Just ask. I can provide invoices that match whatever format you need for expense reporting or tax purposes.

Refund Policy

Generally, there are no refunds. You're paying for ongoing service, and once that service has been provided, there's nothing to refund.

However, I'm not unreasonable:

• Duplicate charges: If you're accidentally charged twice, I'll refund the duplicate immediately
• Service issues: If your site experiences significant downtime due to something on my end, we'll work out a fair credit
• Mistakes happen: If there's a genuine billing error, I'll make it right